Many enterprises are increasingly automating and introducing AI as tools to increase productivity and to speed up processes and tasks which would have taken many man hours to complete. Some live examples of Automation and AI based solutions that MR as a group has implemented internally and some externally to existing clients, in full production mode or in Pilot / POC stages.
AI Sales and Information Chatbot :
This solution eliminates 75-85% of calls to call centers by redirecting them to an automated AI Sales assistant. This frees up agents time, eliminates human errors, and performs the closure of upselling far more efficiently than current process, while capturing essential details, data points and audit trails.
