Effortless Ticketing,
Powered by MyRepublic Digital
Support that flows, not floods. Track, assign, and resolve - without the busywork.
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Support Without the Chaos
MyRepublic Digital’s Ticketing Platform is built to streamline support at scale. With real – time visibility, intelligent workflows, and omnichannel support baked in, your team stays in sync – no spreadsheets, no silos. Whether you’re a startup scaling fast or an enterprise replacing legacy systems, our platform is flexible, fast, and built for action.
Built for Modern Support Teams
- Unified Inbox: Manage every customer request – email, chat, social – in one place, without switching tabs.
- Smart Automation: Route, prioritise, and assign tickets automatically using workflows.
- Custom Workflows: Tailor ticket flows to your team’s exact needs with flexible rules and triggers.
- Real – Time Insights: Get clear visibility into volumes, trends, and agent performance – all in one dashboard.
The Challenge
Most businesses still manage customer support with disconnected tools, siloed data, and manual processes. The result? Slow resolutions, frustrated teams, and missed SLAs. Our ticketing platform solves this by centralizing every touchpoint, automating repetitive tasks, and giving teams the tools they need to move faster – without burning out.
Fast, Flexible,
Ticketing That
Scales With You.
Ticketing That
Scales With You.
Resolve issues faster with AI-powered ticketing that auto-assigns, prioritizes, and tracks every request—without the chaos. Your team stays focused. Your customers stay happy.
- Send tickets to the right agent instantly.
- Chat, email, forms - one system.
- Every touchpoint, one view.
- Stay compliant. Stay sharp.
Smarter Tickets, Faster Resolutions.
Across Every Workflow.
Across Every Workflow.
Omni-Channel
One inbox. Every channel. No silos.
Your customers don’t stick to one channel-and neither should your support. Jumping between tools leads to missed messages, disjointed responses, and wasted time.
With our Omni-Channel Ticketing, every conversation-whether it starts on email, chat, social, or beyond-lands in one seamless inbox. Your agents get the full context, instantly.
It’s one smart workspace for every customer touchpoint. No toggling. No silos. Just faster resolutions, happier agents, and seamless customer experiences.
SLA Tracking
No ticket left behind. No SLA breached.
In customer support, timing isn’t just important-it’s everything. Without SLA tracking, urgent issues slip, deadlines get missed, and trust breaks down. Your team ends up reactive, not proactive.
With built-in SLA tracking, every ticket is monitored against your response and resolution benchmarks. Warnings are triggered before deadlines hit, and escalations happen automatically-so your team always stays ahead.
From real-time dashboards to intelligent workflows, you’re always in control. No guessing. No manual chasing. Just peace of mind that your customers get what they were promised-on time, every time.
Customer Profile Management
Know every customer – like you’ve met before.
Support shouldn’t start from scratch every time. With our Customer History View, your team sees the full context at a glance – past tickets, active conversations, preferences, and purchase history – all in one timeline.
Agents no longer waste time hunting for info across tabs. Instead, they deliver personal, fast support with confidence. Whether it’s billing, onboarding, or escalations – you’ve got the whole picture before the customer even asks.
It’s like giving every agent a personal assistant. Smarter conversations. Shorter handle times. Happier customers. All from one unified view that keeps everyone in sync.
Internal Collaboration
No more Slack side-chats to solve tickets.
When support, product, and ops work in silos – customers feel it. Our Internal Collaboration tools bring everyone into the ticket without leaving the platform. Tag teammates, leave private notes, and get approvals in real-time.
No more pinging someone in five different places. Just loop in the right expert, share context instantly, and move faster – without sacrificing quality.
Whether it’s a billing exception, a product bug, or a VIP customer escalation, everyone’s aligned. Less back-and-forth. More resolved tickets. Happier customers.
Escalation Rules
No ticket left behind – ever.
Stuck tickets, missed follow-ups, and lost SLAs kill the customer experience. Our Escalation Rules keep things moving by automatically flagging tickets that go cold or exceed response thresholds.
Built-in rules detect priority issues, trigger instant notifications, and reroute conversations to the right teams – before things slip through the cracks.
From VIP customers to urgent outages, you can define exactly what escalates, when, and how. Stay ahead of the chaos with proactive, rules-based resolution flows.
Everything You Need
to Know
to Know
You can get started in just a few days. Our team will help with onboarding, setup, and integrating with your existing tools] - no stress, no mess.
Absolutely. Whether you're a team of 5 or 500, our system scales with you. You can start simple and expand features as you grow.
Our automation handles repetitive tasks like ticket assignment, tagging, and notifications. That means your agents can focus on helping customers - not triaging requests.
No problem. You can build workflows to match how your team works—from escalations to SLA alerts. We’ll even help you set them up.
Of course. We offer responsive human support backed by helpful resources - so you're never left in the dark.