The stack is legacy.
The roadmap is waiting.
For the product lead, the operations director and the GM who built the business faster than the stack could keep up. One cloud native BSS and OSS for catalog, billing, CRM, order management and service orchestration. Open APIs, pre-integrated, live in weeks.
Discovery call. No pitch. A clear read on what a modern BSS would unlock for the roadmap.
The stack is leaking, the roadmap is paying for it
Priya's product catalog lives in a spreadsheet
Plans on a sheet, promotions in a doc, bundles in someone's inbox. Every launch needs engineering, every change waits a sprint, every offer reaches the market three weeks late.
Marcus's billing run is a manual reconciliation
Usage from one system, subscriptions from another, taxes from a third. Finance closes the books on a Sunday night and the customer still gets the invoice wrong.
Anita's provisioning is a chain of tickets
Order captured, sales emails ops, ops emails the network team, the network team emails the field engineer. The customer waits three days for what should have been instant.
Daniel's customer view is split across five tools
Account in the CRM, plan in the catalog, balance in billing, tickets in the helpdesk, network status nowhere. The agent needs five tabs to answer one question.
From legacy stack to a platform the roadmap trusts
Sound like you?
You run a subscription or connectivity business across one market or five. Catalog, billing, CRM and order management are spread across legacy stacks, spreadsheets and tools that each do one thing well. Every launch needs engineering.
Here's the problem
Commerce is happening, just nowhere people can see it end to end. New plans take months to launch. Orders need manual provisioning. Bills carry exceptions. The customer view is split across five tools and the data is stale by the time it reaches the leadership team.
Here's the fix
One cloud native digital BSS and OSS for the full quote to cash lifecycle. Catalog, order management, billing, CRM and service orchestration on one platform. Open APIs, pre-integrated workflows and a deployment model that fits the operating reality.
How you switch it on
Hand over the price book, the order capture flows, the billing rules and the top integrations. The team configures the modules, migrates the data, runs a parallel cycle. You're live in weeks on the modules that matter first, not in a year with a manual.
From click to connected, fully automated
The platform handles the entire order lifecycle from capture to fulfilment. Zero touch provisioning, automatic dependency checks and real-time status tracking eliminate manual handoffs and slash time to revenue.
- End-to-end order lifecycle from capture to fulfilment
- Zero touch provisioning and activation workflows
- Automatic dependency checks and validation
- Real-time order status and customer notifications
Flexible billing that keeps up with the business
Support any pricing model. Subscription, usage based, hybrid or custom bundles. The billing engine handles invoicing, payments and revenue recognition with precision so finance can monetise faster without month end heroics.
- Subscription, usage based and hybrid pricing
- Automated invoicing and payment collection
- Revenue recognition and financial reporting
- Custom bundles, promotions and discount rules
One view. Every customer. Total clarity
Unify customer data across every touchpoint into a single actionable view. Account history, plan, balance, interactions and consent in one place, so the support team and the field team work from the same source of truth.
- Unified customer profile across all touchpoints
- Service history and complete interaction timeline
- Credit checks and risk scoring built in
- Communication preferences and consent management
Orchestrate services across any network
Manage service inventory, network resources and fulfilment from a single platform. Real-time visibility into service health, capacity and performance turns reactive operations into proactive ones at scale.
- Real-time service health monitoring and alerts
- Capacity planning and resource optimisation
- Multi-vendor network and infrastructure integration
- Proactive fault detection and remediation
Design, launch and iterate without developers
Build and manage the entire product portfolio from a centralised catalog. Drag and drop configuration, complex bundle rules and version control let the team push new offers live in minutes, not months.
- Drag and drop product configuration
- Complex bundling with dependency rules
- Version control and rollback capabilities
- Go live with new offers in minutes
Every channel. One seamless experience
Deliver a consistent customer experience across self-serve portals, mobile apps, contact centres and retail. The platform keeps every channel connected and every interaction contextual.
- Unified experience across web, app, retail and contact centre
- Self serve portals with full account management
- Contextual handoff between channels
- Consistent branding and CX across every touchpoint
What changes once the stack runs itself
New plans launch in days, not quarters
Catalog changes ship from a UI, not a sprint. Promotions go live the same week marketing dreams them up.
Provisioning becomes zero touch
Order to activation runs without a ticket. The customer sees a confirmation, the team sees the revenue.
Bills the customer doesn't dispute
Subscription, usage and bundle pricing reconcile in one engine. Invoice exceptions become rare, not routine.
One view of every customer
Account, plan, balance, tickets and service health in one screen. The agent answers in one tab.
Audit becomes a button, not a project
ISO 27001 infrastructure, granular access controls and a full audit trail across the order to cash chain.
Scales without a re-implementation
Composable modules and open APIs. Activate what is needed today, extend later without forklift upgrades.
Subscription operators and digital service businesses across APAC
The legacy stack vs. cloud-native operations
The old way
- ✕Months long implementations with heavy customisation
- ✕Rigid monolithic stacks that cannot adapt
- ✕Manual order processing and provisioning by ticket
- ✕Siloed customer data across disconnected systems
- ✕Vendor lock-in with limited integration paths
- ✕Catalog changes that need engineering for every offer
With Encore
- ✓Go live in weeks with pre-built workflows
- ✓Modular cloud native architecture that scales
- ✓Zero touch automation from order to activation
- ✓Unified customer model with a single source of truth
- ✓Open APIs that connect the entire operating stack
- ✓Catalog changes shipped from a drag and drop UI
Ship the roadmap.Not the rebuild.
A 30 minute discovery call with a specialist. Walk through the catalog, billing and order flows that are slowing the business down and see what a cloud native BSS would unlock.
Real specialists behind every deployment . Response within 1 business hour