Your customers have an opinion.
The solution gets it on the record.
For the cafe owner, the clinic manager and the operator who wants to know exactly what customers think, the moment they think it. NPS, CSAT and CES across every channel they actually answer.
Discovery call. A clear read on where your CX program is leaking signal.
The customer left. The reason left with them
Mei finds out the steak was cold a week later
The diner left, told one friend, never came back. The owner only learns there was a problem when the Google review goes live and the booking page goes quiet for a fortnight.
Raj guesses what his customers actually think
The team feels things are fine. The reviews say otherwise. There is no number, no trend, no segment to act on. The retention drop shows up in cash flow, not in a dashboard.
Sara's surveys live in three different tools
Patient feedback in a Google Form, staff feedback in SurveyMonkey, post-discharge NPS in a spreadsheet. Nobody can answer one simple question, are we getting better or worse this quarter.
Tom's response rate sits at five percent
The survey goes out by email only. It hits the spam folder. The link is a wall of brand-free text. Five out of every hundred customers reply, and the answers are not the ones who matter.
From gut feel to a number leadership can act on
Sound like you?
You run a business with real customers, real moments of truth and a real need to know what they thought. Feedback is anecdotal. Reviews trickle in on Google. Nobody on the team can name the NPS score from last month.
Here's the problem
Surveys live in cheap forms tools that don't speak to the CRM, can't run logic, and look nothing like the brand. The response rate is low, the data sits in spreadsheets and the action that should follow a detractor never happens.
Here's the fix
One survey solution. Build NPS, CSAT and CES with display logic and skip paths. Distribute over email, SMS, WhatsApp and personal link. Watch trends move in a live dashboard. Trigger a follow-up the moment a detractor hits send.
How you switch it on
Hand over the top three moments of truth and the brand kit. The team imports contacts, configures the survey templates, brands the experience end to end, and pilots a live program inside two weeks. No developer required.
Build surveys people actually finish
Drag and drop questions on a visual canvas. Choose from over fifteen types including NPS, CSAT, CES, matrix, rank order and slider. Add display logic, skip logic and piping to create paths that adapt to every respondent.
- Over fifteen question types including NPS, CSAT and CES
- Visual flow editor with drag and drop
- Display logic, skip logic, piping and quotas
- Question scoring, randomisation and validation
Reach the right people on the channel they answer
Send surveys over email campaigns with built-in templates and reminders. Generate personal or anonymous links. Push the same survey to SMS, WhatsApp and embedded web. Manage contacts with merge fields and opt-out handling.
- Email campaigns with templates, reminders and delivery tracking
- Personal links, anonymous links and embedded web surveys
- SMS and WhatsApp distribution from the same canvas
- Contact directory with segmentation and opt-out management
Turn responses into action, on the same day
Track NPS trends across weeks and months. Monitor CSAT and CES by team, location and journey step. Surface sentiment patterns from verbatims. Build custom dashboards and share with the leadership team.
- Live NPS, CSAT and CES trend dashboards
- Sentiment analysis and verbatim tagging
- Custom report builder with drag and drop widgets
- CSV and PDF exports for board reviews
Your brand. Every screen. Every device.
Theme every survey end to end. Logo, brand colours, fonts and custom CSS. Remove platform branding entirely. Every survey ships mobile-first and is touch-optimised on the smallest screen the customer might pull out of a pocket.
- Custom themes, logos and brand colours
- White-label with custom CSS
- Mobile-first on every device
- Touch-optimised question types
Everything a CX program needs. Nothing it doesn't.
Display & Skip Logic
Adaptive paths based on prior answers, tags or contact attributes. Every respondent sees the right next question.
Email Campaigns
Built-in templates, scheduled sends, reminders and delivery tracking. Inbox-ready out of the box.
Workflow Automation
Trigger tickets, alerts and notifications the moment a detractor hits send. Close the loop automatically.
Multi-Language
Ship the same survey in every market language. One source, many translations, one set of results.
API & Webhooks
Stream responses straight into the CRM, data warehouse or BI tool. Webhooks fire on every submission.
Custom Themes
Brand every screen with logo, colours, fonts and custom CSS. Remove platform branding entirely.
What changes once feedback runs in real time
NPS becomes a number the board trusts
Trend lines, segments and benchmarks. Leadership sees the score move, not a one-off snapshot from last quarter.
Feedback arrives while the customer is still warm
Surveys fire the moment the job closes, the meal ends or the ticket resolves. Memory is fresh, response rates climb.
Launch a new survey before lunch
Pick a template, brand the theme, choose the audience. A new program goes live in the time it takes to write the brief.
Detractors get a call, not a polite reply
A low NPS score automatically opens a ticket in the support stack and pages the customer success lead. The save happens.
One source of truth across teams
CX, operations, HR and product all run their programs in one place. Same dashboards, same brand, same segmentation.
Compliant by default
ISO 27001 infrastructure, opt-out handling, suppression lists and audit logs. The survey goes out, the regulator stays happy.
Small businesses to multi-location enterprises
The old way vs. feedback that compounds
The old way
- ✕Feedback is anecdotal, gathered after the fact, never trended
- ✕Surveys live in three tools, none of them branded
- ✕Five percent response rates because email is the only channel
- ✕Detractor scores go unnoticed for days, sometimes weeks
- ✕Verbatims sit in spreadsheets that nobody reads
- ✕Reports are static PDFs, out of date the moment they land
With Rocket Survey
- ✓NPS, CSAT and CES tracked live across every customer journey
- ✓One branded experience across email, SMS, WhatsApp and link
- ✓Response rates climb because the survey fires in the moment
- ✓Detractors trigger an instant follow-up workflow to the team
- ✓Verbatim tagging and sentiment surface themes automatically
- ✓Live dashboards leadership can open on any device, any time
Let the solution capture the score.You act on the answer.
Book a demo and see a live NPS program built end to end, branded, distributed and trending, in under thirty minutes.
Real humans behind every response . Response within 1 business hour
Everything you need to know.
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