One-off recruitment
Fill one role, fast. A pre-vetted shortlist in days, not months.
- Role scoping with an operator
- Skills and culture screening
- Shortlist in days
Managed services · RaaS · BPO
Managed services, run by operators.
We recruit, train and manage customer support, back-office and IT helpdesk teams for growing businesses. One specialist, a dedicated team or a whole function, live in as little as 14 days with weekly reporting on every KPI.
- ISO 27001 certified
- Live in 14 days
- No lock-in contracts
Trusted by growing businesses across Australia, New Zealand and Singapore
14 daysfrom brief to live team
94%talent retention
4.9/5client CSAT score
500+agents deployed
Quick answer
What are managed services?
Managed services means handing a function, like customer support, recruitment, back-office processing or IT helpdesk, to a provider who recruits, trains and runs the team for you. You agree the outcomes and service levels. The provider owns the hiring, quality checks, reporting and day-to-day management.
- Recruitment agency
- Finds candidates. You hire, train and manage them.
- Staff augmentation
- Adds contractors to your team. You still manage the work.
- Managed services
- We recruit, train and run the team, and report on results every week.
Engagement models
Three ways to engage.
Start with the level of help you need today. Move up or down as your business changes.
Managed resources
A dedicated team we recruit, train and manage. Capacity that flexes with your business.
- Dedicated, trained team
- QA, coaching and reporting included
- Scale up or down as you need
Full BPO
Hand over a whole function. We own the people, the process and the results.
- Documented SOPs and runbooks
- SLA-backed outcomes
- Per-seat or per-outcome pricing
Services
Four functions, fully managed.
Four functions we recruit for, train and manage every day.
Managed customer support
Frontline support that sounds like your brand
Multilingual customer support that uses your tone of voice, knowledge base and tools. Trained, calibrated and held to scorecards every week.
- 24/7 coverage across 8+ countries
- L1 to L3 escalation paths
- QA scorecards and weekly calibrations
Recruitment as a Service
A hiring engine without the agency markup
Operators scope the role, source candidates, run structured assessments and onboard your hires. Built for fit and retention, not just filling seats.
- End-to-end hiring run by operators
- Cultural and technical screening
- From one specialist to a full squad
BPO delivery
Hand over the function. Get your time back.
Back-office processing, operations admin, claims, billing and content moderation. Documented SOPs, owned outcomes and clear reporting.
- Owned outputs, not just headcount
- Documented SOPs and runbooks
- Per-outcome or per-seat pricing
Managed IT helpdesk
24/7 IT support that keeps the business running
L1 to L3 ticketing, infrastructure monitoring and incident management, with SLA-driven response times and clear escalation paths.
- SLA-driven response times
- Infrastructure monitoring and alerting
- Works with your existing systems
How it works
From brief to live team in 14 days.
A clear five-step process, run by people who have done the job.
- 01
Scope
We agree the roles, success measures and culture fit with you, led by people who have done the job.
- 02
Source
We tap talent networks across 8+ countries, pre-screened for skills, communication and attitude.
- 03
Assess
Structured assessments, scenario tests and culture interviews, so the shortlist is right, not just available.
- 04
Onboard
Tools, training and runbooks are ready from day one, so new starters hit their targets in week one.
- 05
Operate
QA scorecards, calibrations and coaching every week. You see the numbers on one shared dashboard.
Free · No obligation · No lock-in
In-house vs managed
In-house hiring vs a managed team.
Same goal, very different effort. Here's what changes when we recruit, train and run the team for you.
| What you get | Hiring it yourselfAds, interviews, training, churn | RecommendedManaged by MyRepublic DigitalTrained, measured, managed |
|---|---|---|
| Time to a working team | Months of ads, interviews and onboarding | A trained team live in as little as 14 days |
| Staff turnover | Churn and re-training quietly eat the budget | 94% talent retention, with runbooks so knowledge stays |
| Quality | Depends on who is on shift | QA scorecards and weekly calibrations |
| Scaling | Hire and let go to match demand | Ramp up or step down on demand |
| Reporting | KPIs reported quarterly, if at all | Weekly dashboards on CSAT, FCR and SLAs |
| Management | You manage every person | We manage the team. You see the results. |
Operators, not resellers
Run by people who have done the job.
Since 2012 our team has built and run contact centres, IT helpdesks and back-office functions for banks, insurers and fast-growing businesses. Every playbook comes from running the work, not reading about it.
500+agents deployed
8+countries served
2012operating since
Full transparency
Live dashboards, weekly performance reviews and escalation paths in writing. Your KPIs are visible, not buried.
Flexible, no lock-in
Project, dedicated or hybrid models. Scale with demand, without a multi-year contract dressed up as a partnership.
Culture, then skills
We screen for attitude and communication as much as skill, so the team feels like part of yours.
Secure by default
ISO 27001 certified, with access controls and audit trails built into every workflow.
Platform-powered
Ticketing, chat, voice and workforce management on one connected stack. Extra headcount is the last resort.
Follow-the-sun delivery
Delivery teams across Asia Pacific and the UK, so customers get help in their time zone.
Keep exploring
Related services and guides.
Give your managed team better tools, or read how we measure success.
PlatformTicketing platformOne place for your managed team to track every customer request.PlatformNever Miss a LeadAnswers common questions instantly, so agents handle the tricky ones.PlatformNever Miss a CallAnswers calls in your business name, even outside support hours.GuideImprove first contact resolutionProven ways support teams solve more on the first try.GuideKPIs under a managed modelWho owns which numbers when your team is managed.ProofClient storiesResults from businesses across Asia Pacific.
FAQ
Frequently asked questions.
Answers to what business leaders ask before handing over a function. Prefer to talk it through? Call our team.
(02) 9067 9750What are managed services?
Managed services means handing a function, like customer support, recruitment, back-office processing or IT helpdesk, to a provider who recruits, trains and runs the team for you. You agree the outcomes and service levels. The provider owns the hiring, quality checks, reporting and day-to-day management.
What is Recruitment as a Service (RaaS)?
RaaS is an end-to-end hiring model. Experienced operators scope the role, source candidates, run assessments and onboard your new starters. You get the right people, fast, without the cost of a traditional recruitment agency or an in-house hiring team.
How fast can a managed team be live?
Depending on the roles and location, a team can be scoped, sourced, trained and live in as little as 14 days. Proven runbooks and ready-made training paths make this much faster than hiring in-house.
What's the difference between managed services and staff augmentation?
Staff augmentation gives you individual contractors that you still manage. Managed services gives you a fully run function, with training, quality checks, reporting and management included. The provider owns the output and the process, not just the headcount.
How is RaaS different from a recruitment agency?
A recruitment agency finds candidates and hands them over. Our RaaS is run by operators who have done the job. It includes role scoping, culture fit checks, structured onboarding and ongoing performance management. The focus is time-to-value and retention, not filling seats.
Do I need to manage the team day to day?
Only if you want to. We handle onboarding, rosters, quality checks and performance management. You stay close to the results and the numbers that matter, without the day-to-day admin.
Can the team scale up or down?
Yes. Ramp up for busy periods, step down after a launch, or move people between tasks without losing quality, training or know-how.
How much do managed services cost?
Pricing depends on team size, complexity and the engagement model. We offer clear per-seat or per-outcome pricing, with flexible terms and no lock-in contracts. Talk to our team for a quote based on your needs.
Which locations and languages do you cover?
Our delivery teams work across Asia Pacific and the UK, supporting businesses in Australia, New Zealand, Singapore and beyond. Multilingual support is available for customer care and back-office work.
How do you keep quality high and data secure?
Documented SOPs, structured training, QA scorecards and regular calibrations keep quality consistent. We're ISO 27001 certified, with access controls, audit trails and performance dashboards built in.
What does the handover look like?
We map how things work today, collect your SOPs and run side-by-side sessions during the transition. Everything is written into a runbook. Once stable, the team moves to steady state with clear reporting and escalation paths.
How do managed support teams improve first contact resolution (FCR)?
Managed teams start with documented runbooks, a structured knowledge base and clear escalation rules, so they solve more on the first contact instead of passing customers around. Weekly QA and coaching keep FCR improving over time. See proven FCR strategies.
Who owns the KPIs when operations are managed?
Outcome KPIs like CSAT, FCR, average handle time and SLA attainment are owned by us and reported on shared dashboards. Activity KPIs like adherence, occupancy and QA scores are managed by our team leads, with coaching built into the engagement. See how KPIs change under a managed model.
Teams live in 14 days
Let's scope your team.
Tell us what you need covered. We'll come back with a plan, a timeline and a clear price.
- Recruited, trained and managed for you
- Weekly reporting on the numbers that matter
- Flexible terms, no lock-in contracts
- ISO 27001 certified
- 4.9/5 client CSAT
- Asia Pacific and UK delivery
Build your team
Chat with a specialist now, or pick the option that suits you.
Book a free demoA 30 minute video call with our team.Call (02) 9067 9750Talk it through with a real person.
Free scoping call. No obligation. No lock-in contracts.