Digital IVR Australia · $245 AUD / month

    Digital IVR for Australian small business.
    Every call, the right phone.

    A cloud phone system with an Australian local number, multi-level call menus, smart queues and after-hours routing so nothing rings out. Recorded, reported, and live in days from $245 AUD a month.

    See pricing & get started

    $245 AUD / month. Month to month, cancel anytime. Live in days.

    Days
    to go live
    4,000
    inbound minutes
    ISO
    27001 certified
    $245
    AUD per month
    Call answered at 6.42pm
    Routed to the on-call mobile. Job booked.

    Days

    To Go Live

    4,000

    Inbound Minutes

    1 Screen

    Live Ops View

    24/7

    Routing

    One plan. No maze.

    Every call answered, on the right phone

    A local number, a menu customers actually follow, and after hours routing that never drops a job. Set up by the team, changed by you in a few clicks.

    Live in days, not months
    Local team on the line
    ISO 27001 since 2012
    Change the menu yourself
    Starter

    Digital IVR

    Cloud based Digital IVR with an Australian local number, intelligent call routing and custom call flows for a seamless customer experience.

    $171USD / month
    One-time setup $209 USD

    Key features

    • Australian Local Phone NumberA real local number your customers recognise and trust.
    • Multi-Level IVR MenusPress 1 for Sales, 2 for Support, 3 for Accounts. Built how you want it.
    • Speech Recognition with Australian Accent SupportUnderstands how your customers actually talk.
    • Custom Voice Prompts & Professional GreetingsSound like a business three times your size.
    • Smart Call Queue IntegrationHold position, callback options, no engaged tone.
    • Out-of-Hours Routing to Voicemail or MobileNothing rings out into silence after closing time.
    • All AI Software and Data Stay in the Australian CloudData sovereignty handled, ISO 27001 certified since 2012.

    What's included

    1 Australian Local Number
    Up to 2 Custom IVR Call Flows
    4,000 Inbound Minutes / month
    2,000 Outbound Minutes / month

    Month to month. Cancel anytime.

    Not sure how many call minutes you actually need?

    Tell the team what lands on your phone each week. They will size it honestly, not upsell it.

    All prices in USD, exclusive of applicable taxes. Extra numbers, call flows and minutes available as the business grows.

    Live in days

    Mapped, built, tested and ported by the team, not left to you.

    Month to month

    One clear monthly price. Cancel any time with 30 days notice.

    ISO 27001 since 2012

    Calls, recordings and data stay in the Australian cloud.

    Real local humans

    A named team on the line during setup and after go-live.

    Happy customers

    Trusted by teams across APAC

    Real results. Real relationships. Here's what our clients say.

    Ross Beeching, Owner and Principal Instructor at RAS Training and Services

    Ross Beeching

    Owner / Principal Instructor · RAS Training & Services

    They didn't just give me a product. They helped me set it up, shared real advice, and made sure it actually worked for my business. You can tell they genuinely care about helping businesses, not just selling products.
    500+
    More enquiries captured
    10+
    Hours of admin saved each week
    5.0
    Average client rating
    Read Ross's story
    The short answer

    What is a Digital IVR, in plain English

    A Digital IVR is a cloud phone menu that answers every inbound call, asks the caller what they need, then sends the call to the right person, queue, mobile or voicemail automatically. MyRepublic Digital IVR runs on Australian cloud infrastructure with an Australian local number, multi-level menus, speech recognition tuned for Australian accents, and after-hours routing. It is ISO 27001 certified and starts at $245 AUD a month, month to month.

    What is a Digital IVR?
    A Digital IVR (Interactive Voice Response) is a cloud phone menu that answers every inbound call, asks the caller what they need, then routes the call to the right person, queue, mobile or voicemail automatically. MyRepublic Digital IVR runs on Australian cloud infrastructure with an Australian local number, multi-level menus and speech recognition tuned for Australian accents.
    How much does Digital IVR cost in Australia?
    The Starter plan is $245 AUD per month ($171 USD internationally) with a one-time setup fee of $299 AUD ($209 USD). That includes 1 Australian local number, up to 2 custom call flows, 4,000 inbound minutes and 2,000 outbound minutes each month, on a month-to-month agreement.
    How long does it take to set up?
    Days, not months. The team maps your call flow, records prompts, builds the menu, tests it on a real phone and ports your existing numbers. Smaller setups are answering calls in the same week.
    Who is it best for?
    Australian small and medium businesses that live on the phone: trades, HVAC, clinics, salons, restaurants, retail and service teams of 1 to 50 people who are losing jobs to voicemail, hold time and after-hours calls.

    Want the phone answered by AI rather than a menu? Compare it with the AI Receptionist, or pair it with the AI Assistant for web and social enquiries.

    The problem

    You did not start a business to live on hold

    Every owner the team works with says the same thing. The phone never stops, the right person is never free, and the calls that go to voicemail never ring back.

    The phone rings out at 5.01pm

    Jake the sparky finishes the job, the customer rings at quitting time, the call drops to voicemail and the next number on Google gets the work.

    Mia is the receptionist between clients

    The beautician keeps walking out mid lash set to answer 'are you open Sundays?'. Half the time the call is gone before she gets to the phone.

    Sam's queue stacks up at noon

    Lunch rush hits, three callers on hold, the new staffer puts one on the wrong line and the regular hangs up before anyone picks back up.

    Priya's team has no idea who is on the phone

    Front desk juggling three handsets, the owner has no way to see who is on a call, who is free, or how long someone has been waiting.

    The journey

    From phone chaos, to calls under control

    Four moves the team makes with every small business owner the platform partners with.

    01

    Sound like you?

    You run a business that lives on the phone. Bookings, quotes, after hours emergencies, the lot. When the phone is busy, money walks. When the phone is quiet, you wonder what you missed.

    02

    Here's the problem

    The old phone system was set up by someone who has long since left. Nobody can change the opening hours without ringing the vendor. After hours calls vanish. The boss has no idea who is taking what.

    03

    Here's the fix

    A clean menu the customer actually follows. Calls land on the right phone the first time. Every call recorded, voicemail in your email, and one screen that shows the whole operation in real time.

    04

    How you switch it on

    The team sits with you, maps how calls should flow, sets up the menu, tests it with a real phone, ports your numbers across, and stays on the line while you go live. Days, not months.

    Inbound

    Every caller lands on the right phone, first time

    When Jake's customer rings, the menu greets them in his voice, asks one question, and rings the right phone. No 'press 9 to go back to the main menu' loops. No callers stuck on hold while the wrong person figures out who to pass them to.

    • Route calls by department, suburb, skill or time of day
    • Hold music, queue position and a callback option when it's busy
    • After hours flows so nothing rings out into silence
    • Real time queue view so the owner can see when it's stacking up
    Outbound

    Ring customers out without the team burning the day

    Need to chase quotes, confirm bookings, or follow up on a no-show? Upload the list, the platform queues the next number the second the agent hangs up, and shows the customer's history on screen before the call connects.

    • Progressive dialling for high volume call-outs
    • Preview dialling when the agent needs context first
    • Upload contact lists from a spreadsheet in seconds
    • Track who answered, who didn't, and what was said
    Recording

    Every call recorded. Every 'he said, she said' settled.

    Calls are filed automatically, kept for as long as you say, and searchable by date, agent, or number. Sort out a dispute in two clicks. Use a great call to train the new starter. Tick the compliance box without thinking about it.

    • Automatic recording on every line, no extra clicks
    • Searchable library by date, agent, number or queue
    • Configurable retention to match your industry rules
    • One click to share a clip with the boss or the team
    Live view

    See the whole operation on one screen

    Who is on a call, who is free, how long the queue is, where it's climbing. Whisper in an agent's ear during a tough call without the customer hearing a thing. Jump on the line yourself if it really needs you.

    • Live agent status, call timers and queue depth
    • Whisper to coach an agent mid call, privately
    • Barge in when a call really needs the supervisor
    • Filter the view by team, queue or campaign
    Reporting

    The numbers the owner actually wants

    How many calls came in. How many got answered. How long people waited. Which agent took the most. Which day was the busiest. Reports show the things you actually decide on, not 200 pages of metrics nobody reads.

    • Daily, weekly and monthly summaries straight to email
    • Agent activity, session and pause reporting
    • Call distribution by queue, time, and outcome
    • Export to spreadsheet for the bookkeeper or board
    Outcomes

    What changes once it is switched on

    Save the cost of a receptionist

    After hours, lunch rush and Saturday calls handled without putting another wage on the books.

    Give the team their day back

    No more dropping the tools to chase a missed call. The menu sorts the easy ones before anyone picks up.

    Stop losing jobs to voicemail

    First-call answered, the right phone, every time. The customer doesn't ring the next name on the list.

    Grow without rebuilding the phones

    Add a new line, a new team, a new location. The menu rolls with you. No vendor ticket, no rewiring.

    Run the business on real numbers

    Know exactly how many calls hit, how many got answered, and where the queue is hurting you.

    Built for

    The owners the team serves every day

    Trades
    A/C & HVAC
    Wellness
    F&B
    Health & Beauty
    Retail
    Before & after

    The old phone system vs. switched on

    The old way

    • Vendor ticket to change opening hours
    • After hours calls fall into voicemail nobody checks
    • Owner has no view of who's on the phones
    • Six month rollout with a consultant on the clock
    • Recording is an add-on, billed per minute

    With Digital IVR

    • Drag the menu around, hit save, live in seconds
    • After hours flow rings the on-call mobile automatically
    • One screen shows every line, every agent, live
    • Live in days with hands-on setup from the team
    • Every call recorded by default, searchable in one place
    Do the maths

    One missed call costs more than the whole month.

    A quote, a booking, an emergency callout. Whatever an average job is worth to you, that is the number sitting in the voicemail nobody left. The plan costs less than a shift of reception cover.

    $0

    What a voicemail the caller never leaves is worth to you

    $245

    AUD a month, all in. Most trades cover it with one job

    0 hires

    No extra wage on the books to answer the phone

    Back to pricing
    FAQ

    The questions every owner asks.

    Plain answers to the things teams actually ask before rolling out a new IVR.

    ISO 27001 Certified

    Customers hate phone menus.Build one they actually follow.

    Book a demo and see the menu, the routing and the live ops view set up for a business like yours in under 30 minutes.

    Real humans behind every reply . Response within 1 business hour