Digital IVR for Australian small business. Every call, the right phone.

A Digital IVR is a cloud based phone menu. It answers every inbound call on your Australian local number, plays a greeting, asks the caller what they need by keypress or voice, then routes the call to the right person, queue, mobile or voicemail. Everything runs in the Australian cloud, so there is no on-site phone hardware to maintain.

An auto attendant simply plays a greeting and transfers to an extension. A Digital IVR goes further: multi-level menus, speech recognition, queueing with callback, skills and time based routing, after hours flows, call recording and live reporting. If you need more than 'press 1 for reception', you need an IVR.

Choose Digital IVR when callers know what they want and you need them routed fast and reliably, with queues, recording and reporting. Choose the AI Receptionist when you want the call actually answered and handled in conversation, including bookings and questions. Many businesses run both, with the IVR routing and the AI answering the overflow.

Yes. Existing Australian numbers are ported across as part of setup, and the team tests the full flow with you before anything is switched over, so there is no gap in service.

Yes. Any menu option, overflow rule or after hours flow can ring a mobile, a group of mobiles in sequence, or all at once. On-call staff are reachable without giving out their personal number.

Yes. The service is delivered nationally across Australia with local numbers available in every major city and region, plus support for New Zealand and Singapore based teams.

The Starter plan is $245 AUD per month for Australian businesses, or $171 USD per month internationally, with a one-time setup fee of $299 AUD or $209 USD. That includes 1 Australian local number, up to 2 custom IVR call flows, 4,000 inbound minutes and 2,000 outbound minutes per month.

One Australian local number, up to two custom IVR call flows, 4,000 inbound call minutes and 2,000 outbound call minutes per month, multi-level menus, speech recognition with Australian accent support, custom voice prompts, queue integration and out-of-hours routing.

All AI software and call data remain within the Australian cloud. The platform has been ISO 27001 certified since 2012, so recordings, transcripts and customer details stay inside controlled Australian infrastructure.

A one person reception desk runs on it. So do teams of 500. Start with one number, one menu and one phone. Add queues, agents and recording when you actually need them.

Days, not months. The team sits with you, maps out how you want calls handled, sets up the menu and the queues, tests it with a real phone, then flips the switch. Smaller setups are live the same week.

No. The team handles the setup. After that, whoever runs the front desk or the office can change the menu, the opening hours, or who the phone rings, from a normal screen with normal buttons. No tickets, no waiting.

Yes. The plan includes 2,000 outbound minutes a month. For high volume work the platform queues the next number for the agent as soon as they hang up. For sensitive calls it shows the customer's history first.

Yes. Speech recognition is tuned for Australian accents, so callers can say what they want instead of pressing through a menu, and the system still gets it right.

Yes, if you want them to be. Every call is filed, searchable, and kept for as long as you say. Great for sorting out 'he said, she said', training new staff, or proving what was agreed.

In most cases, yes. Existing numbers come across, existing handsets keep working, and the team checks the full setup with you before anything goes live.

Yes. Drag the boxes around, type the new message, hit save. Public holidays, after hours, a new option for 'press 4 for the workshop', all done in a few minutes.