Send Voicemail Alerts to Email Automatically.
Your team has 47 unheard voicemails in a shared mailbox that nobody checks. With voicemail-to-email, every message lands in the right inbox within seconds, with the recording attached and ready to act on.
The Problem
Why Voicemails Get Ignored
The problem is never the voicemail itself. It's the gap between someone leaving a message and someone actually hearing it.
Nobody checks the voicemail box
Shared voicemail boxes are a black hole. Messages pile up for days. By the time someone listens, the caller has moved on or escalated through another channel.
Response times measured in hours or days
A customer leaves a voicemail at 4:55 PM. The team checks voicemails the next morning. That's a 16-hour response time for what could have been a 15-minute callback.
No record of who handled the message
Someone listened to the voicemail, maybe called back, maybe didn't. There's no log, no assignment, no way to confirm the issue was resolved.
Critical messages buried among routine ones
An urgent complaint and a routine enquiry look identical in the voicemail queue. There's no way to triage without listening to every single message.
The Solution
Voicemail That Goes Where It's Needed
Every voicemail delivered to the right inbox as an email with the audio attached. No checking, no logging in, no forgetting.
Instant Email Delivery
- Voicemail recordings delivered as email attachments within seconds
- Route to individual, team, or shared inboxes based on the source queue
- Subject line includes caller number, time, and duration for quick scanning
Configurable Alert Rules
- Different delivery rules by queue, department, or time of day
- After-hours voicemails can go to on-call staff or management
- Escalation alerts if a voicemail isn't acknowledged within a set window
Voicemail Logging and History
- Full log of every voicemail: caller, time, duration, and delivery status
- Searchable voicemail history for compliance and dispute resolution
- Track which voicemails were played, responded to, or still pending
Integration with Your Workflow
- Voicemail emails can trigger ticket creation in your helpdesk
- Forward voicemails to specific teams based on IVR menu selection
- Keep voicemail handling inside your existing email workflow
Shared Voicemail Box vs. Email Delivery
The Old Way
- Voicemails sit in a shared box until someone checks
- No way to know if a voicemail was handled
- Critical messages buried among routine calls
- Response times measured in hours or days
- No integration with helpdesk or ticketing
With Our Platform
- Every message delivered to the right inbox within seconds
- Full delivery and acknowledgement logging
- Routing rules deliver voicemails to the appropriate team
- Team sees the voicemail in their inbox immediately
- Voicemail emails can auto-create tickets for follow-up
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