Turn Browsers into Buyers with AI Live Chat
Engage shoppers at the right moment with proactive, AI-driven conversations that boost conversions and reduce cart abandonment.
The Problem
Why E-Commerce Stores Lose Sales
Most online stores lose 70% of carts. The biggest reason? Unanswered questions at the point of purchase.
Cart Abandonment
Shoppers leave when they can't find sizing info, shipping costs, or return policies quickly enough.
Slow Response to Enquiries
Email-based support takes hours. By the time you reply, the customer has bought from a competitor.
Product Discovery Gaps
Customers struggle to find the right product in large catalogues without guided assistance.
Order Status Overload
'Where is my order?' queries flood support teams, pulling agents from revenue-generating conversations.
The Solution
How AI Chat Drives E-Commerce Revenue
Proactive, intelligent chat that acts as your best sales associate. Available on every page, every hour.
Proactive Cart Recovery
- Trigger chat when a shopper hesitates or moves to exit
- Offer personalised discounts or free shipping to close the sale
- Answer last-minute objections about returns, sizing, or delivery
Guided Product Recommendations
- AI asks qualifying questions to match shoppers with ideal products
- Cross-sell and upsell based on browsing history and cart contents
- Deep-link customers directly to product pages from chat
Instant Order Support
- Automated order tracking, return initiation, and refund status
- Reduce 'where is my order' tickets by 80%
- Seamless handoff to human agents for complex order issues
Conversion Analytics
- Track chat-influenced revenue and conversion lift
- Identify top questions that block purchases
- A/B test proactive messages to optimise engagement
Static Store vs AI-Powered Live Chat
The Old Way
- Shoppers leave with unanswered questions
- Generic pop-ups annoy visitors
- Order queries flood email inboxes
- No insight into why customers leave
- Support costs scale linearly with orders
With AI Chat Platform
- AI proactively engages and answers in real time
- Personalised messages based on browsing behaviour
- Self-service order tracking via chat instantly
- Analytics reveal purchase blockers and drop-off points
- AI handles the volume, agents handle the value
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