Head to Head
Built to win on the things that cost you most.
Same enterprise capabilities. Without sprawling tiers, surprise add-ons, or a vendor 12 timezones away.
8
Clear Wins
2
At Parity
0
On Roadmap
Capability
MyRepublic Digital
Recommended
Jira Service Management
Incumbent
Customer-Facing Ticketing
ITSM-focused
Omnichannel Support
Limited
AI Chat Integration
No Per-Agent Pricing
Managed Service Option
ISO 27001 Certified
SLA Management
Simple Setup
Customer Satisfaction Tracking
Basic
Dedicated Account Manager
Ready to switch?
Migrate from Jira Service Management in 2 weeks.
tiered add-on pricing
Why Teams Switch
Why Teams Switch from Jira Service Management
Built for Customers
JSM is designed for IT service desks. The platform is purpose-built for customer-facing support with chat, email, and social.
No ITSM Complexity
Skip the ITIL workflows, change management, and asset tracking you don't need for customer support.
AI Chat Native
AI-powered chat is built in, not a separate tool you need to integrate with Jira.
Managed Service
Get trained agents alongside the platform. Atlassian sells software only.
Simpler Pricing
JSM uses per-agent pricing that makes adding team members expensive. The platform offers predictable costs as you grow.
Faster Onboarding
Go live in days, not the weeks of Jira configuration and Confluence documentation setup.
FAQ